Frequently Asked Questions

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HOME SIZE GUIDE

Last updated: April 26, 2025

ORDERS

Do I need an account to place an order?

No. You can shop at Soleil Swimwear without creating an account. Nonetheless, by creating an account, all your details are stored, and your order history is tracked for your convenience.

Why are your items for pre-order?

Our items are for pre-order to carefully track how many pieces of each style we need to produce. As part of our slow fashion commitment, this approach helps us significantly reduce waste by making only what is truly ordered.

Where is your size chart?

Please click here.

Where can I purchase my own Soleil Swimwear?

We are exclusively online on Instagram, Facebook and this website. We have no physical store. 

What mode of payment do you accept?

We accept credit card payments via PayPal. You don't need to sign up for a PayPal account to use this method. We also accept bank deposits: BPI and GCash.

 

SHIPPING AND DELIVERIES

Do you do meet ups?

Unfortunately, we do not. We can ship door to door!

What courier do you use, how much is the shipping fee, and how long is the lead time?


JRS Express (Metro Manila addresses): P130 (1-2 days)

JRS Express (Provincial addresses): P170 (2-3 days)

For bulk orders, we will send you a total of your shipping cost thru email. 

The lead time for most of our items is 7-10 processing days, but you may check out our In Stock items here. In Stock items are readily available and is available for same-day or standard delivery. 

 

RETURNS

 Do you accept returns or exchanges?

To maintain hygiene standards, we do not permit returns or exchanges, ensuring the integrity of our products. Kindly confirm the size and style before placing your order.

What if I receive a faulty item?

Our team thoroughly inspects your packages prior to shipment. If you happen to receive a product with a factory defect or an incorrect style, we will promptly replace it if reported within 7 days. Please return the item in its original condition—unwashed, unworn, with the hygienic liner intact, and the original tags attached. Reach out to us immediately via email at soleilswimwear.ph@gmail.com.

 

SWIMWEAR CARE 

Rinse thoroughly using a mild detergent before and after use. Hand wash with cold water. Do not bleach, iron, or tumble dry. 

Soleil Swimwear only use the best dyes for our swimwear. However, some swimsuits may still bleed or fade due to sunlight, and strong chlorinated water. Do not hang your swimsuits while drying in direct sunlight. Lay flat in a cool dry place until it dries up.